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Return
Cancelling
If you wish to cancel your order before it is sent to you, you can do this by sending us an e-mail to webshop@brunklaus.nl
If the order is already on its way or being prepared it is not possible to cancel the order. But you would have to send the order back when you have received it.
Return/Cool-off period
If something doesn’t fit, or you don’t like it after all, you can always exchange it by another product from our shop. You can easily do this by sending your package back to our return address. However, there are a few conditions as noted below.
- The shipping costs for returning the order are the responsibility of the customer. Please Note, On large packaging orders as lampshades 76 cm-90 cm -110 cm.
These can be exchanged for another color or size, when available. - Exchanging must be done within 14 days. Returns or exchanges that are sent back to us later than 14 days will not be processed.
- The original label must still be attached to the product.
- Please state whether you wish to exchange for another size or another colour. You can write this in an email to webshop@brunklaus.nl .
- Products can only be returned if they are in the same condition when received. If the product has signs of filthiness or damages your return will not be processed.
Sale products cannot be returned
Our return address:
Brunklaus Amsterdam
Franz Zieglerstraat 8
1087 HN Amsterdam
The Netherlands